Drop off your shopping bags at the Hands-Free collection desks.
All of your items will be securely sealed and stored in the mall by our staff, along with your contact information and delivery preferences.
Have your bags brought to you anywhere, at your convenience, by using the City Centre mobile app or calling our team 15 minutes before you finish shopping. You can also use the Aramex app to request a delivery.
The service is completely free of charge for deliveries made inside the mall, to your car, or to hotels connected to the mall. We also offer home delivery priced at AED 30 for same day deliveries, and AED 18 for next day deliveries. For assistance or more information call +971 4 602 3059
TERMS AND CONDITIONS
Hands Free Shopping service will be available at City Centre Mirdif (the ‘Mall’) during trading hours.
Hands Free Shopping service is complimentary for same-day in-mall deliveries and to hotels connected to the Mall, for an unlimited number of bags dropped per registered customer.
Aramex can provide home deliveries of the shopping bags “last-mile Delivery” on the same day, as well as next day delivery, for unlimited number of bags per registered customer at the following costs:
A: Same day delivery within the Emirate of Dubai: AED 30
B: Next day delivery within the Emirate of Dubai: AED 18
The Mall and/or Aramex reserves the right to not accept any shopping item, including food, beverages, perishable items, groceries items, flowers or delicate or breakable objects, prescription drugs, hazardous goods, money or cash, jewelry, precious metal and watches, personal belongings, live animals, shopping bag without invoice or receipt or not complying with Aramex requirements or any items that are considers as illegal under the United Arab Emirates Laws and regulations. Furthermore, Aramex will not accept any shopping items which have value that exceeds AED 10,000 in total.
All customers’ shopping bags and items must be sealed in the dedicated Hand Free Shopping bag in the presence of the customer.
Aramex reserves the right to decline the acceptance or collection of any bag that is not sealed or wherein the seal is open.
The weight of each Hands-Free Shopping delivery bag shall not exceed 5 kg.
The size of each customer’s shopping bag(s) must not exceed the dimensions of the Hands-Free Shopping bags.
If the Shopping bags not collected and/or if the customer fails to accept delivery of the bag within 15 days from the date aramex receives the shopping bag, Aramex will have the right to dispose of such bag in any manner it deems fit, without the need to take any further legal action or obtain a court order or a judgment in that regard.
The Mall, through Aramex, will aim to deliver the Hands-Free Shopping bags to the customer within 15 minutes after the customer sends the notification for collection to the Mall’s Hands-Free Shopping service team. The Mall and Aramex cannot guarantee this time period and do not accept liability in case of any delays.
Partial delivery of items from one delivery bag is not permitted.
The Mall shall be responsible and liable for any loss or damage to any shopping bag or item during the provision of the hands-free shopping service when such service is performed by Aramex inside the mall
Aramex’s liability for the lost mile deliveries performed for the customer outside the mall will not exceed USD 25 for each lost, damaged or delayed domestic shipment, and subject to the conditions of carriage appearing an Aramex standard domestic Airwaybill.
The customer understands and agrees that the conditions of carriage appearing on the reverse side of Aramex standard domestic Airwaybill and/or published on www.aramex.com will apply to all last-mile deliveries performed outside the mall, a copy of these conditions of carriage can be found at www.aramex.com/shipping-terms-and-conditions.
By registering to the Hands-Free Shopping service, the customer accepts the above terms and conditions.
SAME DAY DELIVERY
•Order creation cut-off: 6:00 PM.
•Deliveries will take place until 12:00 AM.
•If order is not scheduled by 6:00 PM on the same day, it will be delivered the next day.
•Same day delivery is available 7 days of the week.
NEXT DAY DELIVERY
•All across UAE.*
•Order placement cut-off: 7:45 PM.
•Deliveries will take place the next day.
•Next day delivery is available 7 days a week.
SAME DAY DELIVERY IS LIMITED TO IN DUBAI
Dubai Festival City, Knowledge Village, Garhoud, Dubai Marina, Umm Ramool, JLT, Umm Suqueim, Hamriya, Palm Jumeirah, Al Twar, Dubai Media City, Down Town Dubai, Emirates Hills, Ras Al Khor, Al Khail Gate, Barsha South, Rashidiya, Oudmetha, The greens, Sheikh Zayed Road, AlBarsha, Business bay, Bur Dubai, Al Qouz Industrial Area (1,2,3), Karama, Tecom, Al Sufouh, Design District, Jumeirah Islands, Al Jadaf, JBR, Motor City, Arabian Ranches, JVT, JCV, Al Barari, Warsan, Nad Al Sheba.
SERVICE DESK LOCATION
Ground Level - Central Galleria - Front of Starbucks
Ground Level – North Walk – Between Khaadi & Dar Al Kashkha
Ground Level – South Walk – Between Decathlon & Nayomi