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Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.

We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.

We are on a journey of creating wonderful experiences and great moments for you and your loved ones at City Centre Mirdif.

Covid19 FAQ's


01.What is COVID-19?

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. The virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes.

02.How do I protect myself?

Wash your hands regularly with soap and water, or clean them with alcohol-based hand rub.
Avoid touching your face.
Cover your mouth and nose when coughing or sneezing.
Stay home if you feel unwell.
Practice physical distancing by avoiding unnecessary travel and staying away from large groups of people.

03.What facilities are open at City Centre Mirdif?

All facilities are open in the mall. Happy Shopping!

04.What preventive measures city centre mirdif is taking to safeguard the visitors?

Floor stickers have been implemented to ensure physical distancing.
Masks have been made mandatory for everyone.
Sanitizing stations have been installed at all entrances and exits.
Regular sanitization of all surfaces is being ensured.
We advise that you wash your hands as often as possible.

05.I have a medical emergency, what shall I do?

In case of any medical emergency inside the mall, kindly contact 04-6023099. Or you can visit any of Customer Service Desks to ask for assistance. 

06.For any general enquiries, who should I contact?

You can always contact 800-226255 for any mall enquirues from 9:00AM until 12:00AM.

07.What should I do if I feel symptoms of COVID-19?

Stay home and self-isolate even if you have minor symptoms such as cough, headache, mild fever, until you recover. Call your health care provider or hotline for advice.

08.Does City Centre have Vaccination center?

Currently, no vaccination center available in the mall.

09.How many covid-19 testing point City Centre Mirdif have?

At the moment, only Medcare Clinic conducts PCR test and throat test. Throat test are performed to kids from 0 up to 10 years old.

10.Why prayer rooms capacity is 50% only?

We are following the latest nationwide guidelines from the National Emergency, Crisis and Disaster Management Authority for everyone's safety during this situation.